CUSTOMER CARE
Returns & Exchanges
Easy returns and exchanges with a 90-day window, straightforward eligibility requirements and a simple return process.
90-DAY RETURNS
Eligible items may be returned within 90 days of delivery.
EASY SIZE EXCHANGES
Need a different size? Eligible items can be exchanged for another size, subject to availability.
START YOUR RETURN
Submit a return request through your F/X Fusion customer account to get started.
RETURN DETAILS
Return & Exchange Information
Everything you need to know about return eligibility, exchanges, return shipping and refunds.
RETURN ELIGIBILITY
Eligible items may be returned within 90 days of delivery. Items must be unworn, unwashed and free of odors, pet hair, stains or damage, with original tags attached. A valid FXFusion.com order number is required.
HOW TO START A RETURN
Sign in to your F/X Fusion customer account and submit a return request for the item you would like to return. If you're unable to submit a request through your account, contact us at support@fxfusion.com.
SIZE EXCHANGES
Eligible items may be exchanged for another size, subject to availability. Return the original item following the approved return instructions. Once approved, the replacement will be shipped at no additional charge.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item received was defective, damaged or incorrect. We recommend using a trackable shipping service when sending your return.
NON-RETURNABLE ITEMS
Custom or special-order items, personalized merchandise, final-sale items and gift cards are not eligible for return.
REFUNDS
Once your return is received and inspected, we’ll notify you of the approval status. Approved refunds will be issued to the original payment method within 10 business days. Your bank or credit card company may require additional time to post the refund. Original shipping charges are non-refundable.
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, defective or incorrect, contact us within 90 days of delivery. Please include your order number, a description of the issue and photos when applicable so our team can assist you.
RETURN CONDITION
Returned merchandise is inspected before a refund or exchange is approved. F/X Fusion may decline returns that show signs of wear, washing, alteration, damage or use beyond what is reasonably necessary to determine fit.
REFUND QUESTIONS
If more than 15 business days have passed since your refund was approved and you have not received it, contact us atsupport@fxfusion.com.
CUSTOMER SUPPORT
Questions About a Return?
If you have questions about a return, exchange or an existing request, our customer care team is here to help.
Free Shipping
On all orders within the contiguous U.S.
90-Day Returns
Easy returns within 90 days of purchase.
Quality You Can Feel
Premium fabrics. Built to last.
Secure Checkout
Safe, secure payment at checkout.